How Does Your Utility Measure Up? With AWWA’s Ken Mercer

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Ken Mercer, the American Water Works Association’s (AWWA) Senior Manager of Technical and Research Programs, comes on The Water Values Podcast to discuss the AWWA’s Rate Survey and it Utility Benchmarking Survey. Ken fills us in on the trends that the AWWA’s Rate Survey reveals and some interesting metrics that the Utility Benchmarking Survey tracks, as well as how benchmarking can be used by utilities. Check this episode out and then see how your utility measures up! And if you’re not participating in the AWWA’s surveys, you need to start!

In this Session, You’ll Learn about:

  • The American Water Works Association’s geographic reach
  • The protocols for the American Water Works Association’s Rate Survey
  • What the Rate Survey shows about where utility rates are headed
  • What the Rate Survey tells us about utilities’ Capital Improvement Plans
  • What the Rate Survey indicates about full cost pricing for water service
  • The basics of the American Water Works Association’s Utility Benchmarking Survey
  • The ease at which utilities can begin benchmarking
  • The factors used when determining a relevant peer group for benchmarking
  • Metrics that are very useful for benchmarking

Resources and Links Mentioned in or Relevant to this Session Include:


Click here to download the Transcript for Session 22 of The Water Values Podcast.

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